Question 1

Shipping & Returns

Accepted Answer

Mr. Pink Wigs uses both Sendel Courier and Aus Post for domestic and international shipping to ensure you are recieving your wigs quickly and securely. 
Same day local deliveries are available for an additional cost, through Uber Package.

See below for cost and time frame of all shipping methods.
Domestic: 5-7 business days, $15
Express domestic: 2-3 business days, $20
International: 2-3 weeks, starting at $25
Express international: 1-2 weeks, starting at $40

Question 2

How long does a custom commission take?

Accepted Answer

Wig styling will begin once full payment has been made. Simple styles have a 1-2 week turn around, glamorous styles have a 2-3 week turn around. 
Rush orders are accepted for an additional cost if you require the wig sooner. 
- these time frames do not include shipping -

Question 3

What currency do you use?

Accepted Answer

All prices listed are in AUD, PayPal payments made in any other currency will be subject to conversion rates as listed in PayPal terms and conditions.

Question 4

Where is Mr. Pink Wigs based?

Accepted Answer

The company is Australian owned and operated, all wigs are sourced internationally and styled at Paige's studio in Bondi, Sydney.

Question 5

How can I cancel or adjust an order?

Accepted Answer

Contact us Instagram direct message @mrpinkwigs or email us at hello@mrpinkwigs.com.au

Question 6

Do you offer package deals?

Accepted Answer

Yes! Purchase 3 or more wigs and receive 10% off your order.

Question 7

Refunds

Accepted Answer

Refunds are given on terms of special circumstances, if you have any concerns please contact us immediately.
We want your wigs to be perfect and pride ourselves on delivering quality pieces. To ensure your wigs matches your creative vision updates are given through every step of the process with photos, and our team will be available to contact at any point during the styling process.

Question 8

Mr. Pink Wig ethics

Accepted Answer

Our company is 100% Australian owned and operated, all wigs are ethically sourced through an international supplier. We are a proud Queer-friendly company and will continue to work with the community to create art and entertainment.  Prices are based on product cost and paying our team fairly for all work.

Frequently asked questions